For many years now the CRM market has run on a simple premise: put everything in the cloud, charge per seat, and make switching as painful as possible. We've been building Clozyx because we think this model is broken.

The Problem with Cloud-First CRMs

Traditional cloud CRMs fail in three ways we've witnessed first hand:

1. They're slow. Every read and write travels hundreds of miles (typically even more if you are outside the US) to a data centre and back. Even with the best CDNs, that latency adds up across thousands of interactions a day. Your team gets used to waiting. This is a creeping productivity tax that we've just become acclimatised to as users of cloud software.

2. They're single points of failure. When the SaaS platform goes down, your entire sales operation grinds to a halt. We've watched sales teams lose hours of productivity during vendor outages at the worst possible times: quarter-end, big deal close dates, product launches.

3. They hold your data hostage. Try migrating away from a major CRM vendor. It takes months, a dedicated technical resource, and you'll lose data in the process. Your customer relationships, the crown jewels of your business, are locked behind a vendor's proprietary systems. There is zero incentive for the big incumbents to make this easy for you.

The Local-First Alternative

Local-first software is a design philosophy that keeps your data on your device, available instantly, and owned entirely by you. Sync and collaboration are features layered on top, not the foundation everything else depends on.

For a CRM, this means:

  • Instant search and navigation. Every contact, note, and deal loads in milliseconds. No loading spinners.
  • Offline by default. Take notes during a customer meeting anywhere, any time. Record a voice memo on the road. Plan your next calls on the train, even in that annoying black spot on your commute.
  • Your data, your infrastructure. Run Clozyx using our public relay, host your own, or sync your data completely over your local network. You're never forced into a particular vendor's cloud or to take infrastructure that you don't need.

AI Without the Privacy Trade-off

The rapid adoption of AI capabilities in CRM platforms has brought about new problems for users: vendors want to train their models on your customer data. Even if they don't now, while ever these platforms host your data for you, such things are never more than a terms of service update away. With Clozyx, all AI features run on trusted devices in your workspace using efficient local models. You get AI-powered insights and automation without your customer conversations being used to train someone else's model.

What's Next

We're in early access now, rolling out to a small group of teams who share our philosophy. If you're tired of paying for slow, brittle CRM software that treats your data as a product, join the waitlist. We'd love to have you along for the ride.